Frequently Asked Questions
Get instant answers to common questions about AULA gaming gear and your orders.
Are all AULA products original and covered by warranty?
Yes, as the Official Shop, all products are 100% authentic. Every purchase includes a standard manufacturer warranty covering defects in materials and workmanship.
How long does shipping take and can I track my order?
Orders are typically processed within 24-48 hours. Shipping times vary by location but usually take 3-7 business days. You will receive a tracking number via email as soon as your package is dispatched.
What is your return policy for gaming peripherals?
We offer a 14-day return policy for unused items in their original packaging. If you experience a technical fault, please contact our support team for a replacement or repair under warranty.
Do I need to install drivers for my AULA mechanical keyboard or mouse?
Most AULA peripherals are 'Plug and Play' and work immediately. However, for advanced RGB customization and macro settings, we recommend downloading the specific software drivers from our official website.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized digital payment options depending on your region.
What should I do if my package arrives damaged?
Please inspect your package upon delivery. If the product is damaged, take photos of the packaging and the item immediately and contact our customer service team within 48 hours for a resolution.