Returns & Exchanges

At AULA Official Shop, we stand by the quality of our gaming peripherals and offer a 30-day return policy for items in original condition. If you are not completely satisfied with your purchase, we are here to assist with a swift exchange or refund.

Return Process

• 1.
  Initiate Request

  Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Item

  Securely pack your AULA device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.